In this webinar, listeners will gain and overview of quality improvement, how it can be used to improve your program and how it can be used as an effective tool for piloting with hospitals and payers. This training was led by Andrey Ostrovsky, CEO of Care at Hand and two representatives from leading HCBS providers, Teresa Michielli, Director of Care Transitions for Aging and Long Term Care of Eastern Washington and Lori O’Connor, Director of Nursing for Elder Services of Merrimack Valley.

The following resources were added to support this April 2, 2015 webinar.


Downloads and Webinar Recording

Presenter handout

Audio recording


More resources

Donald Berwick & Andrew Hackbarth – Journal of the American Medical Association – ‘Eliminating Waste in US Health Care’ – click here

National Quality Forum: Home and Community Based Services Quality – click here

Measuring Quality in HCBS: Key Considerations for Health Plans – click here