POMP To Go Presenter Bios

Dr. Susan Jenkins is a social science analyst and the Evaluation Team lead for the Administration for Community Living (formerly the Administration on Aging) a part of the US Department of Health and Human Services. She is currently overseeing the National Evaluation of the Elderly Nutrition Services Program (ENSP) and an evaluation of the Aging and Disability Resource Centers. She previously oversaw the Performance Outcome Measurement Project (POMP) through which the POMP Toolkit was developed. She is an officer of the Eastern Evaluation Research Society and a member of Manila Consulting Group’s Institutional Review Board (IRB). Previously she was an evaluation program specialist with the US Peace Corps overseeing a series of international evaluations and leading a project to assess the benefits of Peace Corps service on returned Peace Corps volunteers. She has also worked as government contractor developing performance measurement systems and conducting evaluation projects with the Office for Juvenile Justice and Delinquency Prevention, the Bureau of Justice Assistance, the Office of National Drug Control Policy, the Substance Abuse and Mental Health Services Administration and the National Cancer Institute. She began her career with the Law School Admissions Council assessing test takers’ readiness to move from the traditional paper Law School Admissions Test (LSAT) to a computerized version.

Dr. Beth Rabinovich, a Westat Senior Study Director, focuses on performance measurement, program evaluation, and survey research. She served as the Deputy Project Director for AoA’s Performance Outcomes Measurement Project (POMP) with direct responsibility for providing technical assistance to the grantees on questionnaire development and validity testing. She oversaw the design and implementation of the POMP Toolkit.

Robin Ritter is a research associate at Westat with over twenty years experience managing and promoting programs and services related to aging and disabilities, as well as web collaboration, distance learning, and communications technology. At Westat, she has managed survey operations including agency recruitment and data collection for the AoA National Survey of Older Americans Act Participants. For AoA’s Performance Outcomes Measures Project, Ms. Ritter was responsible for managing communications and collaboration among the grantees (designing training webinars and maintaining the SharePoint collaboration website).

Mildred Asano is a member of the Massachusetts Executive Office of Elder Affairs. She conducts needs assessments; generates descriptive and inferential analysis using national and local databases for program planning activities, ad hoc studies, and fulfills specific informational requests from senior management, aging network partners and consumers. She also conducts surveys, assessments and evaluations for quality assurance and monitoring of services. Prior to 2006, she was a practitioner assessing programs (e.g., health, education, social, human, and protective, and elder services) and conducting data analytics and evaluation in public sector agencies (e.g., Massachusetts Human Resources Division, Boston Public School, and Philadelphia Public Schools).

Dr. Darlene Heinrich earned her Ph.D. in Educational Research at Florida State University where she subsequently taught in the Measurement and Evaluation Program. She joined Bureau of Planning and Evaluation at the Florida Department of Elder Affairs in 2006. She is currently Supervisor of the Evaluation Unit and oversees the Computer Assisted Telephone Interview (CATI) call center.

Elaine Popham works in conjunction with Regional Commissions, Area Agencies on Aging (AAA), State of Georgia Division of Aging Services (DAS), local governments and privately owned agencies providing Home and Community Based and Medicaid funded Services. As a DAS Regional Coordinator she served as (1) a liaison providing information and support to assist DAS, AAAs and Service Providers in making decisions regarding programs and policies by conducting information gathering initiatives and focused monitorings; and (2) as an “AAA Account Manager” for assigned AAAs. She is familiar with each AAA’s administration, programmatic and financial planning; provide and/or facilitate technical assistance. Prior to becoming a Georgia DAS Regional Coordinator, she served as the Assistant Director for the Southeast (Southern) Georgia Area Agency on Agency.

Lisa Holmes has served as Director of the Tompkins County Office for the Aging in Ithaca, NY since 2006. In this capacity, and in eight years as an Aging Services Planner, she has been involved with the planning, implementation, evaluation and oversight of home-based and community-based services for older adults in Tompkins County. The programs and services of the Office for the Aging and its subcontractors touch the lives of over 6,000 older adults annually.

Dr. Mary Anne Salmon received her MA and Ph.D. in Sociology from the University of North Carolina at Chapel Hill, with a focus on the demography of aging. She was always interested in applied work in aging that could be translated into local and state programs, planning, and policy. After a few years at the Health Services Research Center in Chapel Hill she found her dream job in 1988 as a research specialist with the newly formed CARES program (Center for Aging Research and Educational Services) at the UNC School of Social Work where she still serves as a Clinical Associate Professor. At CARES she has worked on grant-funded research, but has worked most closely with the NC Division of Aging and Adult Services conducting survey research, program evaluation, and other research and technical assistance tasks to help the state unit meet the service needs of our growing older population.

I-Hsin Wu is the Director of Performance Outcomes Unit for the New York State Office for the Aging. Key responsibilities include planning, implementation, and overseeing of NYSOFA’s major outcome assessment activities. Additional responsibilities include grants application, project management, data analysis, and results dissemination. She is also an adjunct instructor at the State University at Albany.

Diane Oyler is the Coordinator of Neighborhood Services for the Erie County Department of Senior Services, the lead agency in Erie County for the delivery of Older American Act services. Key responsibilities include collaborating with other Erie County departments and members of the non-profit community to coordinate, evaluate, and improve services for older adults; identifying new resources to improve and expand the community network of senior services; and overseeing departmental planning activities.