Quality improvement and performance monitoring for community-based organizations

Many community-based organizations (CBOs) strive to partner with new payer or referral sources, expand into new geographic regions, or offer new services. Vigorous quality improvement and performance monitoring can help your CBO promote itself successfully and grow partnerships with high quality services.

This webinar will help you understand what to measure and how to implement important changes across a diverse staff of case managers, administrators, and volunteers.

What you will learn:

  • Key differences that separate compliance, quality, and performance
  • Models for continuous quality improvement and how to implement them in your CBO
  • How to develop a high-performing agency culture

This webinar will provide actionable advice to enhance your traditional metrics (dollars raised, people served, etc.) with the specific measures that healthcare partners and other organizations need to see.

Can’t make the live webinar?

Register now and you will receive a link to the recording and slides after the webinar takes place.